Information We Collect
Minnesota Water Damage Pros collects information that helps us respond to your water damage emergencies and provide restoration services throughout Minnesota. The information we gather falls into two categories: information you voluntarily provide and information collected automatically when you visit our website.
When you contact us through our website form or call our emergency line, you may provide your name, phone number, email address, property address, and details about your water damage situation. This information is essential for dispatching our restoration teams, assessing the scope of damage, and preparing the appropriate equipment for your specific emergency. We may also collect insurance information if you choose to share it for claim assistance purposes.
Automatically collected information includes your IP address, browser type, device information, pages visited on our site, and the date and time of your visit. This technical data helps us understand how visitors find and use our website, particularly during regional flooding events or severe weather when emergency service demand increases significantly.
How We Use Your Information
We use your personal information solely to deliver water damage restoration services and communicate with you about your emergency. Specifically, we use this information to dispatch certified technicians to your property, provide cost estimates, coordinate with your insurance company upon request, follow up on service completion, and send appointment reminders or status updates.
We do not sell your personal information to third parties for marketing purposes. We may use anonymized, aggregated data to analyze service demand patterns across Minnesota counties, which helps us position emergency response teams during predictable high-risk seasons such as spring snowmelt or summer storm periods.
If you provide your email address, we may occasionally send service-related communications such as maintenance tips for preventing future water damage. You may opt out of these informational emails at any time.
Phone Call Handling
Our emergency phone lines operate 24 hours daily, 365 days per year. When you call Minnesota Water Damage Pros, your phone number may be captured by our phone system and stored in our call records. We may record calls for quality assurance, training, and accurate service documentation purposes. If a call is recorded, you will be notified at the beginning of the conversation.
Call recordings and logs are retained for a limited period necessary to resolve any service disputes, verify emergency response times, and maintain our insurance and licensing requirements. These records are stored securely and accessed only by authorized personnel involved in service delivery or quality management.
We do not share your phone number with telemarketing firms or unrelated businesses. Your contact information is used exclusively for responding to your water damage emergency and any necessary follow-up service.
Cookies and Analytics
Our website uses cookies and similar technologies to improve functionality and user experience. Cookies are small text files stored on your device that help our site remember your preferences and understand how visitors interact with our pages. You may disable cookies through your browser settings, though this may limit certain features of our website.
We use Google Analytics to collect anonymous traffic data, including how visitors found our site, which pages they viewed, and how long they stayed. This information is aggregated and cannot identify you personally. Analytics help us improve our website content, particularly our emergency resources and service area information, to better serve Minnesota property owners during water damage crises.
We do not use tracking technologies to build advertising profiles or retarget visitors with display ads on other websites.
Third-Party Services
Minnesota Water Damage Pros works with select third-party service providers who assist in our operations. These include our website hosting provider, customer relationship management platform, payment processors, and insurance claim documentation services. Each provider is contractually obligated to protect your information and use it only for the specific services they perform on our behalf.
When you request insurance claim assistance, we may share relevant documentation and photographs with your insurance carrier or adjuster with your explicit authorization. We do not authorize these third parties to use your information for their independent marketing purposes.
In rare circumstances, we may be required to disclose information in response to valid legal process, such as a court order or subpoena, or to protect our rights, property, or safety.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our website uses SSL encryption to secure data transmitted between your browser and our servers. Access to customer information within our organization is restricted to employees and contractors who need it to perform their job duties.
Despite these measures, no internet transmission or electronic storage method is completely secure. We encourage you not to send highly sensitive information such as Social Security numbers or complete credit card details through our website contact forms. For payment processing, we use established, PCI-compliant payment gateways rather than storing card information ourselves.
We retain personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Service records are typically retained for seven years in accordance with industry standards and insurance requirements.
Your Choices
You have the right to access, correct, or request deletion of your personal information held by Minnesota Water Damage Pros. To exercise these rights, please contact us using the information below. We will respond to verifiable requests within a reasonable timeframe and in accordance with applicable Minnesota state law.
You may opt out of non-emergency communications at any time by following unsubscribe instructions in emails or informing our phone representatives. Please note that opting out of service-related communications may affect our ability to coordinate restoration work or insurance documentation.
If you previously provided information through our website and wish to have it removed from our active systems, we will honor your request subject to any legal retention requirements.
Children's Privacy
Minnesota Water Damage Pros does not knowingly collect personal information from individuals under the age of 16. Our services are intended for property owners and adults authorized to make decisions regarding building repairs and restoration. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can delete such information from our records.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or service offerings. The revised policy will be posted on this page with an updated effective date. We encourage you to review this page whenever you visit our website to stay informed about how we protect your information.
Material changes to this policy will be noted through a prominent notice on our homepage or direct communication to customers with whom we have an ongoing service relationship.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact Minnesota Water Damage Pros at:
Email: privacy@mnwaterdamagepros.pages.dev
Phone: Available through our main emergency line
Mailing Address: Service coverage throughout Minnesota with administrative offices in the Twin Cities metropolitan area
We are committed to addressing your privacy concerns promptly and transparently. For urgent water damage emergencies, please call our 24-hour emergency line directly for immediate assistance.